Return and Refund Policy

At KVP Tex, we strive to provide you with the best quality products and ensure a smooth shopping experience. If you are not satisfied with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• The product must be unused, unworn, unwashed, and in its original packaging with tags intact.

• Returns will not be accepted for customized or personalized items.

• Any damaged or defective products must be reported within 24 hours of delivery.

2. Return Process

• To initiate a return, please contact us at kvptex.elm@gmail.com with your order details.

• Once your return request is approved, you will receive instructions on how to send the item back.

• The customer is responsible for return shipping costs unless the product received is defective or incorrect.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund approval status.

• Approved refunds will be processed within 7-10 business days and credited to the original payment method.

• Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

• Exchanges are subject to stock availability.

• If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Non-Returnable Items

• Clearance or sale items are non-returnable and non-refundable.

• Products damaged due to improper handling by the customer will not be accepted.

6. Changes to This Policy

• KVP Tex reserves the right to modify this policy at any time. Updates will be posted on our website.

7. Contact Us For any return or refund inquiries, please reach out to us at kvptex.elm@gmail.com.

Email: kvptex.elm@gmail.com